Associate Product Consultant

5 days ago

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Logo of Experian

Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

Data β€’ Credit β€’ Data Management β€’ Risk Management β€’ Health Data

10,000+ employees

Founded 1980

πŸ“‹ Description

β€’ Delivers a consumer experience that drives positive advertisement for Moen β€’ Manages inbound calls from consumers to resolve product and technical support issues β€’ Efficient use of technology to assist consumer with product identification and technical support β€’ Negotiates solutions in challenging consumer situations β€’ Maintains professional composure during interactions β€’ Achieves daily metrics in call quality and productivity standards β€’ Records consumer demographics and troubleshooting efforts β€’ Performs other duties and/or special assignments as needed

🎯 Requirements

β€’ Grade 12 diploma or equivalent required β€’ Proficient in Microsoft Word and Outlook β€’ SAP knowledge is an asset β€’ Good interpersonal communication skills β€’ English/French bi-lingual capabilities are an asset β€’ Ability to thrive in a work environment that mandates low mobility and high observation β€’ Ability to maintain a positive approach and demonstrate flexibility and teamwork β€’ Must be able to work a flexible schedule sharing in all rotations

πŸ–οΈ Benefits

β€’ Join a high-performing team β€’ Industry-leading innovation culture

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