SnapLogic
SnapLogic is a leading provider of data and application integration solutions, offering a self-service platform to streamline the integration of various enterprise applications, data sources, and APIs. The company's technology includes pre-built integrations known as Snaps, which enable users to create automated workflows without extensive coding. SnapLogic focuses on facilitating enterprise automation, API management, and data synchronization across cloud and on-premise environments. With an emphasis on modernizing legacy systems through easy-to-use integration tools, SnapLogic empowers businesses to enhance productivity, efficiency, and innovation in the digital age.
Cloud Integration • Enterprise Application Integration (EAI) • Software as a Service (SaaS) • Extract • Transform
Senior Customer Success Manager
April 3
🇺🇸 United States – Remote
💵 $110k - $130k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
SnapLogic
SnapLogic is a leading provider of data and application integration solutions, offering a self-service platform to streamline the integration of various enterprise applications, data sources, and APIs. The company's technology includes pre-built integrations known as Snaps, which enable users to create automated workflows without extensive coding. SnapLogic focuses on facilitating enterprise automation, API management, and data synchronization across cloud and on-premise environments. With an emphasis on modernizing legacy systems through easy-to-use integration tools, SnapLogic empowers businesses to enhance productivity, efficiency, and innovation in the digital age.
Cloud Integration • Enterprise Application Integration (EAI) • Software as a Service (SaaS) • Extract • Transform
📋 Description
• Assist SnapLogic’s North America Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. • Be the single point of contact for priority response and escalation management. • Take proactive ownership of critical issues, helping to drive satisfactory resolution. • Responsible for customer renewals and assist SnapLogic’s sales teams to identify new upsell opportunities. • Demonstrate expert communications and change management skills. • Contribute to high visibility, high impact projects at a very exciting time for the company. • Live in the Central or Eastern United States, with the ability to travel to customer sites and to SnapLogic HQ in San Mateo, CA.
🎯 Requirements
• 5+ years of experience in a similar role. • Ability to travel within the Central and Eastern US to customer sites. • Enthusiastic and high energy, but also poised, confident and professional. • Innovative and assertive, with the ability to pick up new technologies and assess situations quickly. • Track record of delivering results in a dynamic start-up environment. • Experience working cross functionally, ideally with Sales, Professional Services, Engineering and Product Management. • Strong sense of ownership and high attention to detail. • Creative and analytical problem-solving skills. • Excellent written and verbal communication skills. • Knowledge of XML, basic level understanding of REST and SOAP principles. • Knowledge of Salesforce, Workday, Hadoop, Oracle, SAP, integration and related technologies is beneficial. • Understanding of ETL pipelines using custom and packaged tools. • Proven success at enterprise software startups in a customer success role. • Proven ability to manage conflicting stakeholder interests effectively.
🏖️ Benefits
• Competitive salaries • Robust health benefits • Global wellness initiatives • Stock options • Comprehensive benefits package
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