Senior Customer Success Manager

2 days ago

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SnapLogic

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Cloud Integration • Enterprise Application Integration (EAI) • Software as a Service (SaaS) • Extract • Transform

201 - 500

💰 $165M Series H on 2021-12

Description

• Assist SnapLogic’s North America West Enterprise customers in onboarding and using SnapLogic Intelligent Integration Platform. • Be the single point of contact for priority response and escalation management. • Take proactive ownership of critical issues, driving to satisfactory resolution. • Responsible for customer renewals and assist sales teams to identify upsell opportunities. • Demonstrate expert communications and change management skills. • Manage complex customer environments with excellent presentation and listening skills. • Required to live in Central or Western United States, able to travel to customer sites and HQ.

Requirements

• 5+ years of experience in a similar role. • Ability to travel within the San Francisco Bay Area to customer sites. • Enthusiastic and high energy, but also poised, confident and professional. • Innovative and assertive, with the ability to pick up new technologies and assess situations quickly. • Track record of delivering results in a dynamic start-up environment. • Experience working cross functionally, ideally with Sales, Professional Services, Engineering and Product Management. • Strong sense of ownership and high attention to detail. • Creative and analytical problem-solving skills. • Excellent written and verbal communication skills. • Knowledge of XML, basic level understanding of REST and SOAP principles. • Knowledge of Salesforce, Workday, Hadoop, Oracle, SAP, integration and related technologies is beneficial. • Understanding of ETL pipelines using custom and packaged tools. • Proven success at enterprise software startups in a customer success role. • Proven ability to manage conflicting stakeholder interests effectively.

Benefits

• competitive salary • flexible PTO (USA employees) • comprehensive healthcare • 401(k) • FSA and supplemental insurance • paid parental leave • wellness and fitness reimbursements • gym and lunch on site (HQ)