Senior Practice Manager - Financial Services

October 9

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Snowflake

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Data Warehousing • Cloud • Analytics • Data Lake • Marketing Analytics

1001 - 5000

💰 $621.5M Post-IPO Equity on 2022-04

Description

• Build the future of data. Join the Snowflake team. • Report to an Industry Practice Director on the Americas Industry Services team. • Be aligned to 1 or 2 industries as part of the practice, with services sales alignment to a Industry Sales District Manager and Account Executives. • Be responsible for both services sales enablement/execution and services delivery success for your accounts, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets. • Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team. • Be the Professional Services point of contact for your accounts. • Help create and execute on the overall vision for services - both sales and delivery. • Own the services delivery roadmap (proposals, closing services opportunities and delivery). • Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients. • Develop scope and associated SOWs for customer services engagements. • Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success. • Understand and help optimize business operations processes for services sales. • Build strong cross-functional relationships within Snowflake GTM teams. • Provide bookings forecast and demonstrate strong command of your book of business. • Align services engagements to key customers business outcomes. • Drive alignment with executive sponsors and/or customer stakeholders. • Collaborate with other delivery partners in support of project delivery. • Serve as the initial point of escalation for customer and project team. • Own project outcomes and manage project financials (revenue forecasting and expense management). • Maintain a high level of customer satisfaction as reflected in customer survey scores. • Collaborate with Education Services team for training delivery. • Provide specific services delivery activities for the role/engagement. • Deep collaboration with AE/SEs on the account for account strategy. • Own and contribute to internal process improvements across the industry teams and broader Professional Services organization. • Develop expertise within their aligned industry through working closely with Industry Practice Directors, Industry Sales team, and Global Industry Leaders.

Requirements

• 12+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting. • Direct experience, ideally within the respective industry (see job title), in a Data Warehousing, Business Intelligence and/or Cloud field. • Proven track record of meeting booking, utilization, and consumption (or similar) targets. • Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery. • Strong organizational skills, ability to work independently and manage multiple projects simultaneously. • Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent).