Staff Cloud Support Engineer - Database Security and Authentication Management

October 1

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Snowflake

WebsiteLinkedInAll Job Openings

Data Warehousing • Cloud • Analytics • Data Lake • Marketing Analytics

1001 - 5000

💰 $621.5M Post-IPO Equity on 2022-04

Description

• Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone • Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations • Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues • Document known solutions to the internal and external knowledge base • Submit well-documented bugs and feature requests arising from customer-submitted requests and partner with Engineering towards a resolution. • Proactively identify recommendations and lead global initiatives to improve product quality, customer experience, and team efficiencies. • Provide support coverage during holidays and weekends based on business needs

Requirements

• 8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role • Excellent writing and communication skills in English with attention to detail • Ability to work in a highly collaborative environment across global teams • Ability to train team members on data warehousing fundamentals and concepts • Experience with security concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governance • Experience working with networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls • Experience writing, troubleshooting, and debugging basic SQL queries • Experience with the major public cloud providers like AWS, Azure, and GCP • Ability to troubleshoot a variety of operating systems like (Windows, Mac, *Nix) • Experience in troubleshooting connectivity issues using a variety of diagnostic tools and methods • Experience in troubleshooting front-end UI applications • Experience in a number of the following • Cloud authentication/access policies • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS • AWS Key Management Service, MSFT Key Vault, GCP KMS • SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.) • Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.) • AWS PrivateLink, Azure Private Link, GCP private access