Customer Support Agent

March 7

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Social Discovery Group

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Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

Software Developement • Highload projects • Game Mechanics • Streams • Front-End Development

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

📋 Description

• Consulting customers on all raised questions related to websites; • Working timely, speedily, and effectively with customer requests; • Resolving all customer issues for customer retention; • Promoting websites to customers when opportunities arise; • Maintaining a high level of service quality.

🎯 Requirements

• Fluent in English (Japanese, Spanish, Chinese would be considered a benefit); • Experience working with international customers; • Fast typing skills in English; • Quick learner with the ability to absorb large volumes of information; • Ability to psychologically analyze people and be sensitive to their emotions; • Swift navigation through difficult situations and adaptability to fluctuating circumstances; • Ability to provide professional solutions to complicated cases; • Stress resistant, energetic, and proactive; • Can-do attitude and belief in possibilities; • Ability to provide outstanding quality service.

🏖️ Benefits

• Vacation 28 calendar days per year; • 7 wellness days per year (time off); • Bonuses up to $5000 for recommending successful applicants; • Full payment for professional training, international conferences and meetings; • Corporate discount for English lessons; • Health benefits; • Reimbursement of workplace costs up to $1000 gross once every 3 years; • Internal gamified gratitude system.