Production Manager

6 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $64k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🍿 Producer

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SoFi

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SoFi is a leading personal finance company that provides a comprehensive range of financial services. These services include student loan refinancing, mortgages, personal loans, credit cards, and banking solutions. SoFi also offers investing services such as active investing, robo investing, and access to IPO investing. As a member-centric organization, SoFi provides exclusive benefits to its members, including financial planning, member rewards, and discounts on loans. Additionally, SoFi offers insurance solutions like auto, life, and cyber insurance. The company aims to help individuals achieve financial independence and manage all their finances in one place, seamlessly integrating services into a single user-friendly platform.

Refinancing Student Loans • Student Loan Consolidation • Mortgages • Mortgage Refinancing • Personal Loans

1001 - 5000 employees

Founded 2011

💸 Finance

💳 Fintech

🏦 Banking

📋 Description

• The Production Manager (Sales Manager) is responsible for managing a team of Mortgage Loan Originators, including training, motivating, and performance managing team members to drive a highly successful team structure, while also ensuring every member interaction becomes an exceptional interaction with SoFi. • You will lead a team of 10 – 12 Mortgage professionals, with responsibility for facilitating the closing of loans at or ahead of the target while delivering an outstanding member experience. • Independently manage teams of 10 – 15 mortgage associates • Manages pipeline and meets minimum monthly personal production for the team • Train, motivate, monitor, and coach new associates • Serve as a second tier for escalations • Handle special member circumstances and problems as they arise • Ensure team is following procedures, as well as regulatory compliance • Provide exceptional member experience • Performance manages team members through scorecard metrics • Manage daily reports to ensure team member performance • Proactively identify, escalate issues and propose recommended solutions • Drive excellence in every member interaction • Monitors the day-to-day activities of functional areas to ensure compliance to internal policies • Other duties as assigned

🎯 Requirements

• Minimum Bachelors or Associate Degree or significant experience in the industry • Mortgage Sales Management experience or its equivalent • 3 + years’ experience in sales management • 3 + years general customer service experience • Centralized sales experience or processing center management experience • Experience training, motivating, monitoring, and coaching sales teams • Strong written and verbal communication skills to answer questions and communicate issues clearly and concisely to associates, members, and upper management • Ability to work independently with little or no supervision • Professional demeanor and excellent work habits are essential • Mortgage, consumer credit, or consumer lending experience • Ability to motivate the sales team to exceed performance expectations • Carries multiple state NMLS licenses • Demonstrated success motivating and leading a team of sales professionals to meet or exceed rigorous sales targets • Passionate about the member experience • Knowledge of regulatory compliance • Ability to work well with technology and the desire to help design workflows and processes to enhance our sales strategy and volumes • Assist with and support infrastructure needed to support growing a sales team • Ability to react to change quickly and implement new processes and procedures

🏖️ Benefits

• This role is also eligible for a bonus and competitive benefits. • More information about our employee benefits can be found in the link above.