Deputy Program Manager
November 13
Description
• Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. • Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. • Recognized as a Top Workplace USA (2024) • Recognized as one of the Top Workplaces in Technology (2023, 2021) • INC 5000, Fastest growing companies in America (2023, 2022) • Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area • 2020 NXT UP - Top Federal Emerging Technology and consulting firms • 2020 Inaugural DC Metro’s Most Successful Companies • 2020 Washington Technology Fast 50 • NVTC Tech 100 (2020, 2019) • We are seeking a dynamic and experienced Program Manager to lead our Business Operations Services Center, which operates on the CXone and ServiceNow platforms, supported by tools like JIRA and Confluence. • This role is pivotal in managing stakeholder relationships, fostering a growth mindset, and driving continuous innovation to deliver exceptional customer experiences. • The ideal candidate is a thought leader with a proven track record in operational excellence, committed to meeting and exceeding Service Level Agreements (SLAs) and driving the program forward through strategic insight and proactive management.
Requirements
• Ability to obtain a U.S. Federal Position of Trust clearance designation. • Must reside in and be able to perform work in the United States. • Must have lived in the United States for 3 of the last 5 years. • Bachelor’s degree in business, management, information systems, or related field. MBA or equivalent is a plus. • Minimum of 7 years in project/program management or operations, preferably within a business operations service center environment. Experience with CXone, ServiceNow, JIRA, and Confluence is highly desired. • Strong stakeholder management skills, with the ability to communicate effectively at all levels of the organization. • Proven track record in leading teams to meet and exceed SLAs. • Strategic thinker with a growth mindset and an innovative approach to solving complex operational challenges. • Experience with continuous improvement methodologies and a commitment to driving process optimization. • Proficiency in using project management and collaboration tools like JIRA and Confluence.
Benefits
• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available. • Retirement 401(k) plan with employer matching. Immediate vesting. • Vacation and sick leave. • Maternity and parental leave. • Discretionary bonuses, spot awards, gifts, and tenure-based rewards. • Company-sponsored role-based training and certifications. • Monthly DoordashDashPass subscription. • Group discounts via LifeMart ADP
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