Retention Specialist

11 hours ago

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Winning combination of software products for iGaming

Online Casino Platform • Online gaming license • Online Casino Games • Bitcoin Casino • Casino Software

1001 - 5000

Description

• Carrying out segmentation of the database and implementing CRM strategies • Implementing customer retention programs and loyalty initiatives • Providing personalized support and addressing customer inquiries or complaints • Creating email campaigns that comply with the best current email practices in the industry • Analysis of current email marketing campaigns and making improvement recommendations • Collaborating with marketing and sales teams to develop targeted retention campaigns • Monitoring customer metrics and KPIs to track retention rates and identify areas for improvement • Identifying and addressing customer churn risks

Requirements

• At least 1.5 years of experience in marketing • Knowledge of Customer.io is a must • Fluency in English (B2+) • Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues • Customer-first mindset • Attention to detail • Analytical and strategic thinking skills • Experience in gambling

Benefits

• Full-time remote work opportunities and flexible working hours • Comprehensive Mental Health Programme • Private insurance • Sports program compensation • Free online English lessons • An additional 1 Day off per calendar year • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events