VIP Account Manager

2 days ago

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Winning combination of software products for iGaming

Online Casino Platform • Online gaming license • Online Casino Games • Bitcoin Casino • Casino Software

1001 - 5000

Description

• Manage and maintain an assigned portfolio of high-value VIP gambling customers • Build and nurture strong, long-term relationships with VIP players through personalized communication and exceptional customer service • Understand the preferences, betting patterns, and unique needs of each VIP client to provide a tailored and premium experience • Proactively monitor VIP player activity, identify opportunities for cross-selling and up-selling, and implement targeted retention strategies • Coordinate with the marketing, promotions, and hospitality teams to deliver exclusive offers, bonuses, and VIP experiences to enhance customer loyalty • Resolve complex player issues and escalated complaints in a timely and diplomatic manner, ensuring a high level of customer satisfaction • Collaborate with the finance and compliance teams to ensure all VIP transactions and activities adhere to regulatory requirements and Anti-Money Laundering (AML) policies • Analyze performance metrics, player data, and industry trends to identify growth opportunities and recommend strategic initiatives for the VIP segment

Requirements

• At least 2 years of experience in VIP Customer Service within the gambling industry • Fluent in both spoken and written English, with the ability to communicate effectively and professionally • Proven ability to build and nurture strong, long-term relationships with high-value clients through personalized communication and exceptional customer service • Excellent communication and negotiation skills, with a high level of attention to detail and organizational abilities • Ability to work independently and as part of a team, with flexibility to adapt to changing priorities and requirements

Benefits

• Comprehensive Mental Health Programme • Private insurance • Sports program compensation • Free online English lessons • An additional 1 Day off per calendar year • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events