Therapy Care Specialist - Specialty Pharmacy Technician

March 18

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

😶‍🌫️ Therapist

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Soleo Health

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Soleo Health is a specialty pharmacy company that goes beyond simply filling prescriptions by providing personalized patient experiences and access to specialized medications and infusion therapies. They offer treatment in patients' homes, in providers' offices, or at one of their many nationwide infusion centers. Soleo Health specializes in treating complex and ultra-rare diseases with a focus on improving patient quality of life and optimizing health outcomes. They work closely with patients, providers, pharmaceutical manufacturers, payors, and health systems to deliver high-cost therapies, demonstrating value through real-world outcome data. Soleo Health is recognized for its clinical excellence and dedication to patient care, and offers nationwide services, including an online portal, Soleo Connect®, for real-time communication.

Anti-infective Therapy • Immunoglobulin Therapy (IV & SCIG) • Bleeding Disorder Therapy • Parenteral Nutrition (TPN) Therapy • Heart Failure Therapy

501 - 1000 employees

Founded 2013

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧘 Wellness

📋 Description

• The Pharmacy Technician (Therapy Care Specialist) will work with SoleoRx TCMC model and utilize national and local resources to facilitate high quality care of a patient with specialty pharmacy needs. • The Therapy Care Specialist will work under the supervision of a Pharmacist to oversee logistics of a patient’s dispense and prescription maintenance, assessment data capture, and serves as the point person to coordinate patient care across all layers of the patient care continuum while on service with Soleo Health. • Responsibilities include: • Act as single point of contact for specialty patients and as liaison with Soleo branch personnel to coordinate timely medication dispense and delivery • Works under supervision of specialty pharmacist and/or branch pharmacist to capture assessment data, ascertain patients supply needs, and schedule new and refill medication deliveries • Run daily and weekly pharmacy reports as needed • Answer phones and warm transfer call to appropriate location, monitor incoming faxes, and monitor TCMC refill queues • Send orders to physicians for signature • Work with intake/reimbursement staff to maintain active patient insurance coverage and actively pursue authorizations and re-authorizations with the auth/billing staff at the branch level • Documentation of all patient interaction and care coordination in the designated system of record for clear and consistent communication • Complete therapy specific training as required

🎯 Requirements

• Must be a state-registered pharmacy technician, with additional certification (CPhT or PTCB) if required per state requirements • Prior experience in home infusion and/or specialty pharmacy required • Prior customer service/patient services experience • Basic to intermediate efficiency with Microsoft Excel, Word and Outlook • Must be comfortable in a high call volume role speaking with patients

🏖️ Benefits

• Competitive Wages • 401(k) with a Match • Referral Bonus • Paid Time Off • Great Company Culture • Annual Merit Based Increases • No Weekends or Holidays • Paid Parental Leave Options • Affordable Medical, Dental, & Vision Insurance Plans • Company Paid Disability & Basic Life Insurance • HSA & FSA (including dependent care) Options • Education Assistance Program