Accounts Receivable Specialist
2 days ago
Description
• Communicate with customers regarding complex issues, resolving disputes, and negotiating payment arrangements. • Handle complex and high-value delinquent accounts, maximizing recovery. • Monitor, track, and document all communications, agreements, and payment activities. • Negotiate with customers to reach mutually acceptable solutions and maintain detailed records of collection activities. • Provide regular updates on collection activities and account status to management. • Analyze customer accounts and generate reports to improve collection strategies. Ensure compliance with laws regulating collections activities. • Provide guidance and mentoring to junior collection staff.
Requirements
• bachelor’s degree in finance, business, or a related field (or equivalent experience). • Several years of relevant experience in collections, with a significant portion at the Level 2 or highly specialized level. • In-depth knowledge of relevant laws and regulations governing collections activities. • Familiarity with basic accounting principles • Proficiency in using collection software and Microsoft Office applications, especially Excel and data analysis tools. • Experience with collections software or enterprise resource planning (ERP) systems is a plus. • Strong negotiation and communication skills. • Exceptional problem-solving and analytical skills. • Attention to detail, accuracy, and organizational skills. • Ability to work well under pressure, meet deadlines and make sound judgements. • Ability to prioritize tasks and work in a fast-paced environment. • Willingness to learn and follow established procedures. • Ability to work collaboratively as part of a team. • Excellent communication and interpersonal skills. • Able to communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients. • Excellent customer service skills. • Ability to lead, coach and mentor an individual or team.
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