Associate Manager - Care Coordination Services

April 15

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $60k - $68k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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SonderMind

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SonderMind is a comprehensive mental health care provider offering therapy and psychiatry services online or in-person across the United States. They connect clients with therapists and psychiatric providers suited to their needs, with availability in 45 states. SonderMind offers flexible payment options, including insurance coverage and affordable self-pay rates. The platform focuses on personalized, results-based care, helping clients see significant improvements in just a few sessions. With a mission to make mental health care accessible and effective, SonderMind supports various mental health needs, including anxiety, depression, and support for veterans.

behavioral health • software • personal wellness • business support • mental health

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

👥 HR Tech

💰 $150M Series C on 2021-07

📋 Description

• As a leader of the Care Coordination function, your role will be crucial to growing and optimizing SonderMind’s Care Coordination organization. • You and your team will support client intake processes and member engagement functions across SonderMind’s D2C, payors, health systems, veterans, employers, and other strategic partnerships. • This is an opportunity to build a best-in-class care coordination team that uses both technology and human interventions to deliver exceptional outcomes to our clients and partners. • Your team will develop and execute processes that meet clients where they are in their mental health journey, ensuring SonderMind gets them the care they need. • You will be responsible for yield (the rate at which our referrals are successfully connected to care) across all Enterprise segments and report to the VP of Customer Success & Operations.

🎯 Requirements

• 3-5 years experience in a Care Coordination function • 2-3 years of experience leading care coordination teams at large or growth-stage healthcare companies • Supported end-to-end processes for converting clients into care using both technology tools and human intervention • Proven leadership, project-management and organizational skills • Experience working in Salesforce and data analytics platforms (e.g. Looker) • Strong written and verbal communication and ability to influence and facilitate cross-functional projects • Mission driven individual that’s passionate about the mental health industry • Preferred: experience in mental healthcare startups • Preferred: Experience working with Enterprise Partners (e.g. Health Systems, Payors, ec.) to drive conversion and increase access to care

🏖️ Benefits

• A commitment to fostering flexible hybrid work • A generous PTO policy with a minimum of three weeks off per year • Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options • Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition, which allows between 8-16 weeks of paid leave) • 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary • Travel to Denver 1x a year for annual Shift gathering • Fourteen (14) company holidays • Company Shutdown between Christmas and New Years • Supplemental life insurance, pet insurance coverage, commuter benefits and more!