Claims Adjuster - Mechanical Operations

December 25, 2024

🇺🇸 United States – Remote

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

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Sonsio Vehicle Protection

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Road Hazard Programs • Tire & Wheel Protection Programs • Parts & Labor Warranties • Roadside Assistance • Call Center & Live Chat with ASE Certified Technicians

51 - 200 employees

Founded 1984

🚗 Transport

Description

• Answer and respond to incoming customer inquiries (via online chat, email, and incoming/outbound phone calls) • Achieve and maintain a target of answering 80% of incoming calls within specified service level agreements. • Provide exceptional customer service and friendly, knowledgeable, and prompt support • Process a minimum of 5-7 claims per hour on all programs. • Demonstrate experience as a mechanic or customer service representative in the mechanical field. • Develop and maintain a thorough understanding of the company's products, services, policies, service agreements, guidelines, and procedures. • Identify opportunities for process improvement, efficiency enhancement, and service optimization. • Collaborate effectively with other teams’ members, other departments to coordinate customer support efforts and resolve issues. • Adhere to company policies, procedures, and service standards to ensure consistency, quality, and compliance in customer care operations. • Achieve or exceed an average of 85% on the quarterly Quality Assurance scorecard.

Requirements

• Mechanic knowledge and experience (Prior experience in claims processing is a plus) • Minimum 1-2 years of experience in customer service, preferably in a call center environment. • High School Diploma. • Associate or bachelor’s degree preferred. • Proficiency in using Microsoft Office tools (Outlook, Word, Excel) is preferred. • Excellent verbal and written communication skills. • Strong customer service orientation with a focus on providing exceptional customer experiences. • Ability to handle difficult or sensitive situations with empathy and professionalism. • Strong organizational and time management skills with the ability to multitask and prioritize workload effectively. • Strong analytical and problem-solving skills. • High level of accuracy and attention to detail in processing claims and customer information. • Ability to follow procedures and guidelines to ensure compliance and accuracy. • Ability to work effectively as part of a team and collaborate with colleagues and other departments. • Ability to adapt to changes, learn quickly, and work effectively in a dynamic and evolving environment.

Benefits

• paid time off • medical • dental • vision • 401k match (50% on the dollar up to 7% of employee contribution)