Global Escalation Engineer - Network Security

October 20

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Sophos

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IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus

1001 - 5000

💰 Post-IPO Equity on 2021-08

Description

• Sophos is a global leader in advanced security solutions, defending organizations from cyberattacks. • Global Escalation team works with customers to resolve complex networking issues.

Requirements

• Experience in a customer facing role • Experience of supporting customers over the phone within an IT environment • In depth experience of installation, configuration and troubleshooting of firewalls, routers, switches and network devices • Experience of Email Technology and Web Proxy • Experience of Cloud Technologies, AWS, Azure, IPS/IDS or Sophos Products is desirable • Expertise on Linux and Windows systems • In depth experience of configuration and troubleshooting general networking issues • Experience in troubleshooting protocols like HTTP, HTTPS, FTP, Email Protocols, VRRP, FTP, SMB, DNS and DHCP • In depth understanding of TCP/IP and ARP to run packet traces and troubleshoot network issues • Experience in configuration and troubleshooting wireless devices • In depth understanding of VPN protocols such as IPSec, PPTP, SSL • Experience of installing, configuring and troubleshooting the Sophos products would be the added advantage • Experience in a team environment • Experience of working to defined levels of service delivery • Ability to handle telephone calls • Ability to communicate effectively both verbally and written • In depth research and analysis capabilities to reproduce technical issues • Ability to prioritize within a high workload.

Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing