IT Technical Support Specialist

6 days ago

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Information Technology Outsourcing (ITO) • Non Voice Outsourcing/Back End Office • Voice Outsourcing - Customer Service • Project Outsourcing • Offshore Staff Leasing

1001 - 5000

Description

•Provide technical support to end-users via phone, email, or in-person, resolving issues related to hardware, software, operating systems, printers, and networks. •Diagnose and troubleshoot technical issues, guiding users through problem-solving steps and documenting solutions. •Install, configure, and maintain hardware, software, and peripheral devices, ensuring compatibility and proper functioning. •Use a ticketing system to track, prioritize, and manage support requests, ensuring timely resolution of issues. •Create and maintain technical documentation, including user guides, FAǪs, and knowledge base articles. •Conduct training sessions for end-users on software applications, IT best practices, and security protocols. •Monitor IT systems to detect and address potential issues, ensuring optimal performance and security. •Collaborate with other IT team members to address complex technical issues and implement IT projects.

Requirements

•Strong understanding of hardware, software, operating systems, networking, and security concepts. •In-depth knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Power Platform, and Entra. •Ability to diagnose and resolve technical issues effectively and efficiently. •Exceptional English communication skills, both verbal and written with the ability to explain technical concepts in simple terms to non-technical users. •Strong focus on providing exceptional customer service and building positive relationships with end-users. •Ability to work collaboratively with other IT team members and contribute to team goals. •Willingness to learn new technologies and adapt to changing IT environments.