Complaint Program Manager

January 25

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+5 more states

🏈 Alabama – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $81.1k - $129.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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SouthState Bank

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SouthState Bank is a financial institution that offers a wide range of banking products and services. It provides personal banking solutions such as checking and savings accounts, credit cards, and online and mobile banking. The bank also offers borrowing options including personal loans, mortgages, and home equity lines of credit. Additionally, SouthState Bank provides investment services like financial and retirement planning. For businesses, it offers small business and commercial banking services, including loans, lines of credit, and cash flow management. They also provide wealth management services for personal and corporate clients.

Personal Banking • Business Banking • Mortgage • Wealth Management

1001 - 5000 employees

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• The primary responsibility of the Complaint Program Manager is to provide strategic direction for the Complaint Management Program. • Expected to apply knowledge and understanding of applicable federal and state banking laws and regulations, regulatory guidance, and industry best practices. • Ensure the adequate execution and maturation of the Program. • Analyze complaint data to identify trends and potential regulatory concerns and provide meaningful reporting to executive management. • Oversee the execution of the Complaint Management Program by developing, implementing, and maintaining business and technical process and system design requirements.

🎯 Requirements

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. • Strong knowledge and experience using database tools to structure, cleanse, transform and visualize data (i.e. Tableau, Microsoft Power BI, Microsoft Excel) • Broad knowledge of federal and state compliance laws and regulations. • In-depth practical knowledge of internal controls, compliance processes, and applicable techniques for the implementation of regulatory and legal requirements. • Proven ability to provide guidance on projects affecting multiple departments and functions. • Demonstrated leadership skills and strategic ability to formulate and drive compliance related programs. • Strong written and verbal communication skills to communicate effectively with diverse groups and individuals. • Strong attention to details and ability to evaluate complex problems, draw conclusions and summarize communications to management. • Strong project management skills and a continuous improvement mindset. • Ability to adapt to change and communicate changing requirements to direct reports and business unit management.