Customer Care Representative

September 15

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SouthState Bank

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Personal Banking • Business Banking • Mortgage • Wealth Management

1001 - 5000

Description

• Provide superior customer service to external and internal customers. • Build and maintain rapport with the customer. • Identify the customer’s problem and communicate the resolution. • Assist customers with inquiries regarding accounts, debit cards, and digital banking support. • Promote virtual branch solutions to customers. • Ensure compliance with South State Bank Code of Business Conduct and Ethics. • Maintain customer information security. • Handle customer inquiries in a timely and professional manner.

Requirements

• High School Diploma or equivalent • Previous customer service (Inbound Call Center) experience • Experience in financial services • Strong computer skills and ability to navigate systems for quick resolution • Must have excellent customer service skills including verbal, listening, and problem-solving skills. • Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. • Ability to work with confidential information, both internally and externally, in a professional manner. • Ability to have flexible hours when necessary. • Receptive to coaching and feedback. • Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. • Interpersonal skills to create a positive and effective work environment.