Technical Support Manager

5 days ago

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Sowelo Consulting sp. z o.o. sp. k.

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Description

• Lead and inspire global technical support team. • Manage support tickets and resolve incidents. • Enhance processes and develop team's capabilities. • Ensure consistent, high-quality support experience across regions. • Optimize support processes using tools like Zendesk and Jira. • Use data and analytics to refine support operations. • Develop self-service strategy utilizing knowledge base and chatbot system. • Collaborate with Product, Engineering, and other teams to champion customer needs.

Requirements

• Demonstrated leadership in technical support and operations on a global scale. • Experience with Zendesk • Knowledge of Jira, Klaus, and Workforce Management. • Deep knowledge of support strategies and best practices. • Superb problem-solving abilities and sound decision-making skills. • Excellent communication and interpersonal skills. • Enthusiastic about customer service and committed to providing exceptional support. • Must be fluent in English and nice to have proficiency in another language.

Benefits

• Fully remote opportunity • Permanent contract or B2B collaboration • A diverse and international work culture • Support for professional growth and career development