Senior Manual QA Support Engineer

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Speechify

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Description

• Speechify is the easiest way to listen to the world’s information. • Join our dynamic Customer Support team as a Manual Quality Assurance Engineer. • You'll play a crucial role in ensuring the highest standards of quality in our customer interactions. • You’ll work closely with both the support team and our development department. • Design, develop, and execute manual test cases to verify functionality and performance. • Perform exploratory testing to identify potential issues and gaps. • Execute regression tests to ensure recent changes haven't adversely affected existing functionalities. • Assess customer support processes and tools to ensure quality standards. • Collaborate with the customer support team to understand common issues. • Document defects, inconsistencies, and other issues found during testing. • Work with the development team to prioritize and track bug fixes through to resolution. • Maintain comprehensive and up-to-date documentation of test cases. • Prepare detailed reports on testing outcomes and potential impacts on customer experience. • Work closely with customer support agents to understand their needs and challenges. • Coordinate with development and product teams to ensure alignment on quality standards. • Facilitate training and knowledge-sharing sessions to improve understanding of quality processes among support staff.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. • Proven experience in manual quality assurance testing, preferably in a customer support or service environment. • Strong understanding of quality assurance methodologies and best practices. • Excellent analytical and problem-solving skills with attention to detail. • Proficiency in creating and executing test plans and test cases. • Familiarity with bug tracking and test management tools (e.g., JIRA, TestRail). • Strong written and verbal communication skills. • Ability to work effectively both independently and as part of a team. • Knowledge of customer support systems and processes is a plus. • Experience with automation testing tools and frameworks. • Understanding of Agile development methodologies. • Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

Benefits

• A fast-growing environment where you can help shape the culture • An entrepreneurial crew that supports risk, intuition, and hustle • A hands-off approach so you can focus and do your best work • The opportunity to make an impact in a transformative industry • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture