Spiceworks
Spiceworks is a global technology service that connects millions of technology decision makers so that they can succeed in their jobs, every day. We help people discover, adopt, and manage the latest technologies in a way that solves problems faster, and makes their jobs easier. Spiceworks empowers people to use technology to make their organizations, their communities, and the world better.
IT • software • B2B • IT community • help desk
201 - 500 employees
Manager - Research Data & Operations
March 6
Spiceworks
Spiceworks is a global technology service that connects millions of technology decision makers so that they can succeed in their jobs, every day. We help people discover, adopt, and manage the latest technologies in a way that solves problems faster, and makes their jobs easier. Spiceworks empowers people to use technology to make their organizations, their communities, and the world better.
IT • software • B2B • IT community • help desk
201 - 500 employees
📋 Description
• Manager, Research Data & Operations • Ability to help businesses understand their consumers or clients • Collecting and analyzing information to identify issues • Leverage fact-based research to help clients better market their software and services • Make informed decisions about their product and marketing strategies • Collaborate with Research Directors and survey vendors • Analyze business outcomes driven by technology adoption • Create clear, engaging data visualizations in PowerPoint • Develop insightful reports and presentations • Synthesize research insights to create compelling narratives for various marketing assets • Manage external research vendors to ensure timely and high-quality deliverables • Oversee data collection processes to ensure quality and accuracy • Partner with cross-functional teams to seamlessly integrate research into broader strategic programs
🎯 Requirements
• 4+ years of relevant market research, statistics, and survey experience • Hands-on experience designing online and phone-based surveys (Qualtrics is a plus!) • Strong writing and presenting skills • Strong data analysis skills, particularly in Excel • Experience managing research vendors for sampling and translations • Familiarity/acumen with business software (i.e. Microsoft 365, Google Workspace, Salesforce, Wrike, etc.) • Excellent problem-solving, writing, and presentation skills • A proactive mindset with a passion for uncovering insights • Understanding of technology vendor landscape and/or experience with technology marketing • Ability to work across disciplines and collaborate with multiple teams • Interest in managing and mentoring other researchers as our team grows
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