Customer Success Executive - Public Sector (TS/SCI Poly)

February 27

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Splunk

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Splunk is a software platform for searching, monitoring, and analyzing machine-generated big data via a web-style interface. Splunk's technology is used for application management, security, compliance, and developing business and web analytics. It transforms machine-generated data into valuable business insights for organizations worldwide, promoting digital resilience through its comprehensive security and observability solutions. Now a Cisco company, Splunk continues to innovate in areas like AI and cloud services to enhance digital resilience and operational visibility for IT and DevOps teams. Organizations across various industries rely on Splunk's solutions to secure and optimize their digital infrastructures.

Machine Data To Operational Intelligence

5001 - 10000 employees

Founded 2003

☁️ SaaS

🔐 Security

🤖 Artificial Intelligence

📋 Description

• Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. • Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. • Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. • Come help organizations be their best, while you reach new heights with a team that has your back. • Are you an experienced Customer Success Manager in the Technology Sector? • Are you seeking a career-expanding opportunity to apply your steadfast customer focus, solid sense of ownership, and passion for customer outcomes? • Are you confident in commanding collaboration at all levels internally and externally to drive continuous customer value?

🎯 Requirements

• Demonstrated experience working in the public sector, with Federal, State and Local, or DoD/IC customers in progressively more technical or senior roles, i.e: graduating from tactical to strategic, leading program execution and/or portfolio management • 8+ years related experience in software, subscription services, and IT/Security organizations. • Experienced, tenured, SaaS-focused Customer Success professional in Cybersecurity, IT Operations, or Observability with a track record of delivering technology-based outcomes for Fortune 500 Customers. • Consistent track record working at an Executive (C-Suite) Level on both the Customer and Vendor side, advocating for and securing engagement and dedication at that level. • Ability to take a programmatic approach by establishing clear outcomes for customer journeys, and establishing clear milestone-based plans toward the objective. • Strong collaboration and dynamic presentation skills. • Self-motivated with a consistent track record in leading programs and knowledge of how technology drives customer’s business. • Able to eliminate adoption obstacles using creative and adaptive approaches. • Exceptional communication, interpersonal, and negotiation skills, both written and verbal, and an ability to communicate complex ideas to all levels of the business. • Demonstrated willingness to step in, own, and address problems • Experience operating in a cross-functional role responsible for solving issues without actually owning the resources that fix the problem. • Comfortable working for a dynamic technical organization with large customers who will stretch our technology through scale and new use cases. • Travel to visit customers in the region is required • Security Clearance Required: TS/SCI CI Poly U.S. Citizenship is required