Software Engineering Manager - Telephony

6 days ago

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Spok

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Spok is a company specializing in clinical communication solutions for healthcare providers. It offers a secure platform designed to automate clinical workflows, including patient alerts, clinician consults, code calls, and test results. Spok helps healthcare institutions improve communication efficiency and quality by providing secure HIPAA-compliant messaging, real-time on-call scheduling, and a centralized enterprise directory. With services like Spok Care Connect and Spok Mobile, the company aims to enhance patient outcomes by eliminating communication gaps in healthcare systems. Trusted by over 2,200 hospitals, Spok is committed to transforming how healthcare communicates by providing reliable and efficient communication solutions that have been refined over more than 30 years of operation.

Care Coordination • Secure Messaging • Alarm Management • Paging • Encrypted Paging

501 - 1000 employees

Founded 1986

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

📋 Description

• The Software Engineering Manager is responsible for developing Spok’s Computer Telephony Integration (CTI) solution and Voice Routing product. • The chosen leader will play a critical role in the future of the Spok product suite. • Lead multiple development and QA teams to enhance, sustain, and innovate solutions to improve the customer experience. • Ensure there is proper technical guidance in software design and development activities. • Oversee development team and coordinate strategies amongst teams to ensure technologies are interconnected and product lines are working smoothly. • Lead Scrum activities. • Work with Product Management to define features and capabilities for the product. • Own component(s) of the architecture and direct the work of other team members. • Ensure new software meets quality standards. • Lead efforts to troubleshoot, debug, resolve product issues as they arise. • Support the application lifecycle (concept, design, test, release, and support). • Gather requirements and suggest solutions; serve as an integrator between business needs and technology solutions. • Collaborate with product management team to plan new features. • Participate in planning and scoping meetings for future projects. • Work with global team of engineers. • Work cross functionally to resolve complex customer problems. • Responsible for managing and maintaining project and work backlog; able to re-prioritize tasks as the business deems appropriate. • Stay current with new technology trends. • Train, coach, and mentor other engineers.

🎯 Requirements

• Bachelor's degree from four-year college or university • 5+ years of experience leading software engineering teams developing and delivering, distributed, on-premises collaboration technology architecture standard processes, including CUCM, CMS, VCS, TMS. • Experience with cloud-based telephony solutions and SIP trunking providers. Knowledge of additional telephony platforms and protocols will be considered an asset. • Experience working with senior engineers, product management, senior management, and/or other multi-functional partners to define technical roadmaps and set strategies. • In depth experience with PBX systems (Cisco required, Avaya, Mitel, Alcatel). • 5 + years of management experience leading DevOps, NOCs, or other technical support organizations. • 5 + years of experience debugging SIP interoperability issues by analyzing CUCM and CUBE logs. • Agile development required, SAFE experience preferred. • 8+ year of development or development testing experience or equivalent experience with implementation and architecture of telephony networks. • Experience working cross functionally to align work product deliverables, mitigating conflict. • Experience with CI/CD Pipelines.