VIP Account Manager
December 4
Description
• As a VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. • You will be responsible for providing personalized and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximizing revenue. • The VIP Account Manager will collaborate with different internal teams across the business. • Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience; • Providing proactive support to VIP players, ensuring their needs are met promptly and effectively; • Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions; • Responsible for analysing data and internal reporting; • Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs; • Staying updated with industry information, policies, and regulations in the iGaming sector; • Ensuring data security;
Requirements
• Previous experience as an Account Manager within the iGaming industry; • Excellent communication and presentation skills; • Outstanding problem-solving skills with a proactive approach; • Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities; • Strong drive to achieve and exceed targets; • Willingness to work weekends; • Fluency in English.
Benefits
• Quarterly performance bonuses • Flexible working hours • Top-of-the-line equipment • Referral bonuses • 28 days paid annual leave • Highly talented, dependable co-workers in a global, multicultural organisation • Our teams are small enough for you to be impactful • Our business is globally established and successful, offering stability and security to our Team Members
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