IT Support Engineer
May 22, 2023
Description
• Provide support to sales representatives and respond to customer and prospect queries as well as resolve technical requests fielded by customers/other team members. • Responsible for support and the administration of the technical training of channel partners, users/operators of the system. • Represent the company as the first voice/face of support on all technical issues (including partner support). • Assist BDMs in supporting customers and partners with designs and layouts. • Provide direct support (live or on the phone) to the BDM in the creation of Live Surveys and Survey Reports. • Provide direct support (live or on the phone) to the BDM in the creation of commissioning documentation. • Provide quoting and bill of material (BOM) support to the BDM team. • Provide feedback to the BDM to assist them and the team in offering full solutions to the end customer/channel partners as directed. • Travel may be required up to 9 days per month depending upon current project needs to fulfil training events, site surveys, and/or commissioning. • Other responsibilities as defined by their immediate supervisor.
Requirements
• Experienced professional with knowledge of sales and customer service best practices as well as a deep technical bent in IP-based technologies. • Excellent communication skills (both written and verbal). • Must be fluent in Spanish and English. • Ability to use the Google Suite of technologies. • Understanding of TCP/IP stack and how to IP devices. • Computer skills a must (typing/navigating GUI-based platforms).
Benefits
• Unspecified
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