Developer Support Engineer

March 19

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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CICD • DevOps • Software • Build

11 - 50 employees

☁️ SaaS

⚡ Productivity

🏢 Enterprise

Description

• Primary technical point of contact for trial, new, and existing customers • Provide technical direction for integrating products into development environments • Take ownership of customer issues and provide resolution • Build relationships with technical contacts at customers • Craft troubleshooting documentation and provide training • Engage with the developer community • Identify source code changes causing performance regressions

Requirements

• BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience • 3+ years of experience in software development, Customer Support, technical support, or customer-facing roles • Deep experience with build systems • Ability to program in at least one language (Java, Go, C++, Python, Rust, JavaScript) • Experience in Linux and the Unix shell • Experience with Terraform, Docker, Kubernetes • Experience with Cloud infrastructures (AWS, Azure, GCP, OpenShift, Oracle Cloud) • Passion for solving issues and advocating for customer success • Excellent customer service and communication skills • Analytical and organizational abilities • Experience with project management, CRM, and ticketing software systems • Positive attitude, empathy, high energy • Ability to work independently and as part of a team

Benefits

• Comprehensive medical, dental, vision benefits • 401k bonus • Parental leave • Generous vacation • Team meetings in exciting destinations throughout the world • Fun virtual team events