Remote IT Support Engineer

August 4, 2023

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CLOUDSKOPE

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Cloud Security & Governance • Software Development • Information Risk Management (IRM) • CyberSecurity • HIPAA Compliance

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Description

• Support Engineers (SE) serve as frontline technical resources for Cloudskope’s customers and partners via phone, email, or on-site. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will monitor, maintain and support customer networks, handle customer tickets, and drive them to resolution. • You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups), or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Requirements

• 3+ years in an IT support role with experience working remotely. • Microsoft, Cisco or Network Certifications are ideal. • Strong customer communications skills are crucial in this role. • Experience with enterprise technologies like Active Directory, Microsoft server, Networks, VLANs, and Firewalls. • Experience with Ubiquiti Unifi Networks equipment, configuration, and management. • English Language: fluent in reading, writing, and speaking. • Preferred Qualifications: 2+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education • Bilingual – preferred though not required: Spanish, English • The ability to meet Cloudskope, customer, and/or government security screening requirements is required for this role.

Benefits

• Flexible working policy • Vacation after the first 3 months of successful employment • A friendly, safe, and nurturing environment within a high-rise building • A dedicated office, and the latest in technology and tools for every employee • All your information will be kept confidential according to EEO guidelines