CX Tooling Engineer

November 21

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Spring Health

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Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

Description

• Responsible for developing efficiencies and optimizing workflows within Zendesk. • Create innovative solutions to enhance the customer and provider experience. • Work cross-functionally across Spring Health. • Manage and prioritize multiple requests for tool updates, enhancements, and fixes. • Collaborate closely with stakeholders across Operations, Product, and Engineering teams.

Requirements

• Bachelor’s degree or equivalent experience required. • 3+ years of experience working with Zendesk, including custom configuration, workflow optimization, and automation. • Strong proficiency in Zendesk configuration, including creating triggers, automations, and custom workflows. • Demonstrated ability to innovate and create efficient solutions to complex operational challenges. • Experience working closely with multiple teams, gathering requirements, and translating them into actionable technical solutions. • Strong organizational skills and experience managing multiple projects or priorities effectively. • Excellent written and verbal communication skills. • Experience of working cross-functionally in a matrix environment. • Proven track record in translating business needs into scalable and impactful programs and solutions.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. • Employer sponsored 401(k) match of up to 2%. • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary. • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation. • Access to fertility care support, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.