Senior Product Manager - Member Experience

November 20

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Spring Health

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Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

Description

• Contribute to our mission to eliminate every barrier to mental healthcare for our members. • Identify, test, and deliver optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-funnel. • Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints. • Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms. • Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations. • Autonomously leverage data to inform product decisions, measure effectiveness, and iterate. • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders. • Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

Requirements

• 5+ years of consumer-facing product management experience, with a track record of driving user growth. • Strong analytical skills and experience with data-driven decision making. • Strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development. • Experience working with cross-channel customer marketing platforms and A/B testing tools. • Exceptional communication, organizational, and collaboration skills. • Passion for mental health and a commitment to improving access to care. • Ability to thrive in a fast-paced environment. • Preferred qualifications: Healthcare / health tech or benefits tech experience, • Hypergrowth start-up experience. • Fluency with Looker, Mixpanel, Iterable, and/or Eppo.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. • Employer sponsored 401(k) match of up to 2%. • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary. • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation. • Access to fertility care support, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.