B2B Teaching Assistant - Professional Search Marketing

February 5

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Springboard

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Springboard is a charity focused on empowering disadvantaged individuals through hospitality, leisure, and tourism training. It provides employability programs, partnering with schools, colleges, and businesses to cultivate skills and opportunities for individuals looking to enter or advance in the hospitality sector. Through various training initiatives, competitions, and career support resources, Springboard aims to enhance career prospects and nurture talent in the hospitality industry.

Career Advice • Charity • Hospitality • Leisure • Tourism

11 - 50 employees

Founded 1990

📚 Education

🌍 Social Impact

📋 Description

• At Springboard, Teaching Assistant support is critical in helping students stay engaged, motivated, and complete successfully. • Teaching Assistants are experienced professionals in their field and are passionate about supporting students to learn the content covered in our curriculum. • TAs provide support via Slack to help students progress in the curriculum by answering quick-stop questions.

🎯 Requirements

• Knowledgeable about the curriculum of the course you are supporting • Available to answer subject matter questions and provide feedback/troubleshooting on student exercises, projects, and other curriculum-related elements via email • Able to log in multiple times per day to answer student questions • Be empathetic, kind, and polite, and have excellent written communication skills • Be patient and take your time to understand the intent of the student when they reach out, analyze their issue, and further adapt to the situation depending on the dynamics of the interaction • Able to demonstrate interest in the student's success • Proficient with and able to explain the usage of tools covered in the curriculum • Effective at guiding learners through content, as well as troubleshooting and responding to technical questions; sharing screens/control as necessary to facilitate guidance • Great at time management and prioritizing important elements at times of high TA demand • Become familiar with other student support channels and can direct the student to the appropriate channel if relevant