Senior Support Analyst
December 13
Description
• Simply put, SpryPoint provides Smart Solutions for Smart Utilities. • Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. • Our team of experts has extensive experience serving utilities across North America. • The Senior Support Analyst is responsible for delivering exceptional technical support to clients. • This role requires strong problem-solving skills, industry expertise, and the ability to build trusted client relationships while collaborating with internal teams.
Requirements
• 3-5 years of experience in a client-facing technical support role within the utility industry, preferably using Customer Information Systems (CIS). • Experience with Mobile Field Management (MFM), Work Order & Asset Management (WAMS), and Customer Engagement Portals is a plus. • Strong analytical and problem-solving skills with the ability to identify root causes, develop solutions, and implement them effectively. • Strong familiarity with utility billing practices, rate structures, and regulatory requirements. • Proficient in using help desk ticketing systems and CRM software (e.g., Salesforce, Freshdesk, Jira). • Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences. • A certificate or training in computer science, information technology, or a related field is a plus. • A certificate or training in finance, accounting, or a related field is a plus. • Ability to work independently and as part of a team in a fast-paced environment.
Benefits
• Remote-first and autonomous working environment with flexible working hours • Competitive compensation package • Macbook + $500 towards your home office setup • Health, dental, vision, and life insurance • Generous PTO, ½ day Summer Fridays, and flexible sick days • RRSP (Canada) and 401k (US) matching program • Professional development courses, $2,500 annual tuition assistance, and a book bounty program • Annual company events (SpryPalooza!) and team offsites
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