IT Support Specialist

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Squirro

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Data Analytics • Customer Insights • Sales Insights • Sales & Support Optimization • Digitalization

51 - 200

Description

• Provide first-level support to employees, troubleshooting hardware and software issues on Mac, Windows, and Linux laptops. • Respond to support tickets promptly, ensuring minimal disruption to users. • Act as a fallback for on-call tasks of the Operations Team, providing additional support when needed. • Procure and manage assets for employees, including laptops, screens, printers, WiFi equipment, and other office supplies. • Maintain an up-to-date inventory of IT assets and ensure proper allocation and utilization. • Support the onboarding process for new employees, including setting up user accounts, email, and required software. • Assist in managing user accounts and permissions in various systems. • Monitor and maintain the health of IT systems, ensuring optimal performance and security. • Support the administration of cloud services, including Google Workspace and collaboration tools like Mattermost. • Assist in maintaining the office network infrastructure, including routers, switches, and Wi-Fi. • Implement and enforce security best practices to protect company data and systems. • Support the Security Team with ISO/SoC2 related tasks, ensuring compliance with industry standards. • Create and maintain documentation for IT procedures and solutions. • Perform IT onboarding and offboarding, ensuring a smooth transition for new and departing employees. • Educate and train new joiners on IT-related topics to ensure they are well-prepared to use company systems and tools. • Provide ongoing training and support to staff on IT systems and tools.

Requirements

• Minimum of 2 years of experience in an IT support role, preferably in a tech or fast-paced environment. • A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, but not required. • Strong troubleshooting skills with the ability to resolve technical issues efficiently. • Proficiency in supporting Mac, Windows, and Linux operating systems. • Experience with Google Workspace, Mattermost, and other cloud-based services is a plus. • Basic knowledge of networking concepts and hardware. • Familiarity with security practices and tools. • Ideally, you also have experience with Atlassian Confluence, Jira, Google Workspace, Mattermost, Salesforce, GitHub, and drata.com to support various IT and operational needs. • Experience with performing IT onboarding and offboarding. • Experience in developing user guides and FAQs to assist employees with common issues.