Standing on Giants
Standing on Giants is an agency that specializes in building and managing thriving online communities for companies. Offering a comprehensive range of services, including community management and expert consulting, the company guides clients through every step of their community projects. Standing on Giants was founded by the team behind the community success story at giffgaff and now serves global brands, providing platforms designed for engagement and ease of use. The agency emphasizes the value of community for cost-saving, growth, and future-proofing through research and critical insights.
Community Management • Community Platform • Branded Communities • Digital Consultancy • Community
Community Insights and Reporting Lead
March 7
Standing on Giants
Standing on Giants is an agency that specializes in building and managing thriving online communities for companies. Offering a comprehensive range of services, including community management and expert consulting, the company guides clients through every step of their community projects. Standing on Giants was founded by the team behind the community success story at giffgaff and now serves global brands, providing platforms designed for engagement and ease of use. The agency emphasizes the value of community for cost-saving, growth, and future-proofing through research and critical insights.
Community Management • Community Platform • Branded Communities • Digital Consultancy • Community
📋 Description
• About the company: Standing on Giants helps businesses build brand-owned online communities. • About the Role: Lead insights reporting and improve understanding of community feedback. • Responsibilities: Develop insights reports, manage projects, and lead a remote team. • Client Management: Ensure alignment with business goals and proactive insights delivery.
🎯 Requirements
• Proven experience leading programs and teams, including managing remote teams across multiple time zones. • Expertise in insights reporting, synthesizing both qualitative and quantitative data into meaningful, actionable reports. • Ability to manage and prioritize multiple projects in a fast-paced, deadline-driven environment while maintaining high standards of work. • Passion for communities and understanding the nuances of community feedback, with a genuine interest in shaping business decisions based on user insights. • Fluent in English, with exceptional written and verbal communication skills. • Strong attention to detail, ensuring that all reports are clear, accurate, and actionable. • Proficiency with data analysis tools and ability to leverage tools for deeper insights and efficiencies in reporting. • Familiarity with social media listening tools for tracking community sentiment. • Ability to adapt quickly to new tools and software, with a technical mindset that embraces new technologies. • Experience with impact tracking and deep data analysis, extracting valuable insights from complex data sets. • Hands-on and proactive, willing to dive into data and lead by example, ensuring the team meets its objectives. • Nice to have • Fluency in a second European language is a plus. • Familiarity with sentiment analysis and listening tools such as Sprinklr, along with other analytics platforms, to effectively track and analyze community feedback and sentiment. • Experience with data manipulation tools and more advanced analysis. • A strong interest in online communities and the strategies that drive engagement and feedback.
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