Community Insights and Reporting Lead

March 7

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Standing on Giants

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Standing on Giants is an agency that specializes in building and managing thriving online communities for companies. Offering a comprehensive range of services, including community management and expert consulting, the company guides clients through every step of their community projects. Standing on Giants was founded by the team behind the community success story at giffgaff and now serves global brands, providing platforms designed for engagement and ease of use. The agency emphasizes the value of community for cost-saving, growth, and future-proofing through research and critical insights.

Community Management • Community Platform • Branded Communities • Digital Consultancy • Community

11 - 50 employees

🤝 B2B

☁️ SaaS

📱 Media

📋 Description

• About the company: Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. • We empower businesses to build thriving online communities that put their customers at the centre of everything they do. • About the Role: As Community Insights and Reporting Lead at Airbnb, you will play a pivotal role in elevating the company’s understanding of user experiences by researching, analyzing, and delivering insightful reports. • You will focus on identifying and summarizing host (and occasionally guest) opinions about new features and policy changes. • This role requires a deep belief in the power of communities, as well as the ability to handle multiple projects and deadlines simultaneously. • You will thrive in a fast-paced, deadline-driven environment where precision, collaboration, and leadership are key. • You’ll be expected to get your hands dirty—actively engaging with the feedback, guiding your team, and driving insights from both qualitative and quantitative information. • If you’re passionate about community engagement, data-driven decision-making, and leading a team to deliver meaningful insights, this is the perfect role for you. • Responsibilities include insights reporting, program management, community team management, and client relationship management.

🎯 Requirements

• Proven experience leading programs and teams, including managing remote teams across multiple time zones. • Expertise in insights reporting, synthesizing both qualitative and quantitative data into meaningful, actionable reports. • Ability to manage and prioritize multiple projects in a fast-paced, deadline-driven environment while maintaining high standards of work. • Passion for communities and understanding the nuances of community feedback, with a genuine interest in shaping business decisions based on user insights. • Fluent in English, with exceptional written and verbal communication skills. • Strong attention to detail, ensuring that all reports are clear, accurate, and actionable. • Proficiency with data analysis tools and ability to leverage tools for deeper insights and efficiencies in reporting. • Familiarity with social media listening tools for tracking community sentiment. • Ability to adapt quickly to new tools and software, with a technical mindset that embraces new technologies. • Experience with impact tracking and deep data analysis, extracting valuable insights from complex data sets. • Hands-on and proactive, willing to dive into data and lead by example, ensuring the team meets its objectives. • Nice to have: Fluency in a second European language is a plus. • Familiarity with sentiment analysis and listening tools such as Sprinklr, along with other analytics platforms, to effectively track and analyze community feedback and sentiment. • Experience with data manipulation tools and more advanced analysis. • A strong interest in online communities and the strategies that drive engagement and feedback.