Customer Success Manager

2 days ago

Apply Now

Receive Emails with Similar Jobs

StarRez, Inc.

WebsiteLinkedInAll Job Openings

student housing software • conference and events software • student conduct software • room inspection and condition software • student accommodation software

201 - 500

💰 Private Equity Round on 2022-01

Description

• Join StarRez as a Customer Success Manager to enhance student housing solutions • Orchestrate relationships with customers through regular, meaningful engagement cadences • Measure and monitor customers' achievement of key performance indicators • Drive customer retention by understanding customer needs and offering insights • Create project documentation and procedures to streamline processes • Provide consultations and resolution to customer issues • Support customers in integrating StarRez software with their systems

Requirements

• Bachelor's degree preferred or 6+ years equivalent relevant professional experience • 3+ years of experience utilizing StarRez software, preferably as a Power User OR are a current StarRez employee • 3+ years of experience working in University or College Housing, Residence Life, OR Student accommodation/reservations systems OR relevant database management experience • Strong interpersonal communication skills • Constant customer focus with patience, empathy, and authenticity • Big picture thinker, the ability to look at the collective good of the customer and the business • Demonstrated ability to establish excellent relationships with customers through active listening, seeking to understand, and setting expectations • Drive for results through resolution of customer concerns • Ability to think logically and analytically in a problem-solving environment • Manage multiple projects and customers • Exhibit great organizational skills and attention to detail • Ability to prioritize your time and activities to meet deadlines • Work effectively in a team environment and/or work independently as needed • Be proactive and take initiative in all aspects of your work exercising foresight in how to add value to the customer, team, and business