Health Care Customer Service Representative

16 hours ago

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State Collection Service, Inc.

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Healthcare Bad Debt Collections • Healthcare Early Out Self Pay Collections

501 - 1000

Description

• The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives • Handling inbound and outbound calls in a high-tech environment • Resolving general questions regarding insurance, financial assistance, and processing payments • This position is challenging but rewarding, fast paced, and in a team environment • Makes and answers calls in the name of the client to resolve billing and payment issues • Responds to requests for information by patient/account holders • Acts to gain payment or arrangement of payment on behalf of the client • Follows client-specific protocols and policies when carrying out duties • Investigates and responds to client enquiries as needed • Enters and monitors payment arrangements • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Requirements

• 1+ years’ experience working in Call Center or Customer Service function • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organization skills, ability to work on multiple tasks simultaneously • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work • Ability to work successfully and cooperatively within a team-based environment • Bilingual candidates will provide additional support for bilingual calls

Benefits

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance • 401K w/employer match • HSA/Flexible spending accounts • Paid time off starting at 90 days and annual profit sharing • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided