Salesforce Administrator

October 21

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Description

• Responsible for day-to-day support, maintenance, and improvement of CRM and technology. • Serve as a delegated system administrator for Salesforce environment supporting 650+ users. • Handle administrative functions including user maintenance, report generation, and routine tasks. • Assist users with daily inquiries, system bugs, and data discrepancies. • Gather requests for improvements and support implementation of new features. • Assist sales & marketing teams with CRM reports and data management. • Maintain audits to keep data clean and accurate for reporting. • Partner with sales ops for reporting, data cleansing, and uploads.

Requirements

• Salesforce.com (or equivalent CRM) power-user/admin experience +2 years • Demonstrable excel power user skillset, including but not limited to v/x/hlookup, iserror(), isnumber(), textjoin(), and other logic and mathematical functions. • Demonstrable excel & CRM familiarity with pivot tables and other similar visual reporting tools to display/reconcile large amounts of data. • Strong ability to meet deadlines and handle and prioritize simultaneous requests. • Creative and analytical thinker with strong problem-solving skills. • Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization. • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts. • Ability to assess the impact of new requirements on Salesforce and other integrated systems. • College degree or equivalent relevant work experience required. • One to two years of experience as a CRM administrator or data specialist preferred. • A documented history of successful project completion. • A demonstrated ability to understand and articulate complex processes. • A strong MS Excel background and skillset. • A strong understanding of the Salesforce (or equivalent CRM) platform preferred, with the ability to build new/understand existing reports, assist other users as a delegated administrator, and manage data records with a high degree of focus and accuracy. • Highly intelligent and able to quickly pick up and learn new software platforms and applications, as well as a high amount of interest in marketing technology and affinity for sales data.