Data Analyst - Customer Care

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Stellartech Research Corporation

WebsiteLinkedInAll Job Openings

Biomedical Design • Development • Contract Manufacturing • Medical Device Design

51 - 200 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Description

• We are a rapidly growing company at the forefront of innovation in the EdTech industry. • Looking for a Data Analyst to analyze customer inquiries to optimize processes and improve customer care operations. • Work closely with stakeholders, create insightful reports, and provide actionable recommendations to enhance customer experience. • Responsibilities include identifying and documenting hypotheses, collaborating on analytics, sourcing data, developing reports, conducting analysis, and generating recommendations.

Requirements

• 3+ years of experience as a Data Analyst or in a similar role. • Strong SQL skills. • Experience with data analysis in Python. • Familiarity with metrics and data related to customer care. • Experience working with databases such as S3, PostgreSQL, or similar. • Proficiency with marketing/product analytics tools like Amplitude, Google Analytics, or similar platforms. • Experience with BI tools like Tableau, Power BI, or equivalents. • Knowledge of A/B testing methodologies. • Analytical mindset with strong critical and systematic thinking skills. • Ability to independently solve problems and proactively propose solutions. • Excellent communication and collaboration abilities. • Advanced project management skills, ensuring tasks are prioritized and completed efficiently. • Nice to have: Experience with cloud-based analytics solutions such as AWS, Azure, or Google Cloud. • Hands-on experience with advanced customer inquiry analysis, including techniques like regex, NLP, and others.

Benefits

• Impactful Work: Your contributions will directly shape the future of our company. • Innovative Environment: We're all about trying new things and pushing the envelope in EdTech. • Freedom: flexible role based either remotely or hybrid from one of our offices in Cyprus, Poland. • Health: we offer Health Insurance package for hybrid mode (Cyprus, Poland) and health corner in the Cyprus office. • AI solutions — GPT Chat bot/ Chat GPT subscription and other tools. • Wealth: we offer a competitive salary. • Balance: flexible paid time off, you get 21 days of annual leave + 10 bank holidays. • Collaborative Culture: Work alongside passionate professionals who are as driven as you are.