Customer Success Manager

October 31

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Storyblok

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CMS • Content Management System • headless CMS • SaaS • headless e-commerce

201 - 500

Description

• The 'Customer Success Manager' will develop and maintain strong relationships with Storyblok customers, ensuring their business needs are met and exceeded. • Working with enterprise customers, they will own all aspects of the post-sales process, with a key focus on closing large deals and collaborating with Storyblok’s Sales team to discover new opportunities within the assigned sales territory. • Build trusted relationships with customers and help them get the most out of the product. This includes but is not limited to; onboarding, recurrent training, answering technical and content-based questions. • Organize and run Quarterly Business Reviews (some onsite travel may be required) • Attend Industry events • Report up-to-date metrics on client usage data and health indicators • Retain and renew existing accounts • Develop long term strategic account plans that identify expansion opportunities. Own and close commercial upsell. • Own the client and renewal opportunity data in Salesforce and ensure accuracy • Provide a first class customer experience’, we care about our customers and their experience, and our CSMs to become trusted advisors • Work closely with internal teams. For example; provide feedback to the product teams, liaise with Marketing teams on PR and Case Studies. • The position requires approximately 20% travel to foster client relationships and participate in events that contribute to the growth and success of Storyblok.

Requirements

• Experience working in a client-facing role, namely account management or customer success experience, or other closely related work experience • Experience managing account renewals - the ideal candidate should have a sales oriented approach and be able to effectively apply it throughout the entire customer journey • A proven record driving customer satisfaction and enhancing the customer experience • SaaS experience and working knowledge of software products • Strong computer skills and proficiency in Google Workspace, Excel, and other word processing tools; prior knowledge of Salesforce or another CRM is preferred • Ability to be self-motivated, highly organized, and have a positive attitude and professional demeanor • Exceptional written and verbal communication skills, analytical skills • Fluency in English

Benefits

• Monthly remote work stipend (home internet costs, electricity). • Home office equipment package right at the start (laptop, keyboard, monitor…) • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays • Personal development fund for courses, books, conferences, and material • VSOP (Virtual Stock Option Plan) • The annual international team-building trip, quarterly and monthly online get-togethers • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules • An international team that loves to have fun at work and works hard together to accomplish shared goals