Senior Analytics Consultant

October 4, 2024

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SuccessKPI

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SuccessKPI is an award-winning cloud-native insight and action platform that leverages AI and automation to enhance customer experiences primarily in contact centers. The platform provides a comprehensive suite of tools, including speech and text analytics, quality monitoring, agent empowerment, and workforce management, all aimed at removing obstacles faced by contact center agents, managers, and executives. SuccessKPI's platform enables real-time insights and actions, driving improvements in customer experience through enhanced business intelligence and automation. With a focus on security and compliance, SuccessKPI serves a diverse range of industries such as government, financial services, retail, healthcare, travel, hospitality, and technology.

IVR and Contact Center • AWS • Azure • AI • Artificial Intelligence

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $33M Private Equity Round on 2022-01

📋 Description

• Job Location: Remote work from home - India • The Senior Analytics Consultant is a self-driven individual with a proactive mentality that has a passion for helping organizations solve complex business and technology problems.

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience. • Minimum of 7+ years' experience in SaaS • Completion of 1+ AWS certification or related cloud experience, a plus • Experience in implementing MicroStrategy Reports, Dashboards and Freeform SQL reports is a must • Strong working knowledge of SQL and ability to write and tune complex queries. • Hands-on experience with RedShift is a plus • Linguistics, behavioral science background • Speech and Text skills with ability to build framework to ID topic trends • Ramp & ongoing monitoring • Analytics skills with end-to-end data flow knowledge • Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations • Strong interpersonal, verbal and written communication skills to deliver your message to varied audiences (e.g., client stakeholders, delivery teams, etc.) • Strong analytical and logical problem-solving approach (Identify, describe, resolve) • Adaptable individual who can create structure in ambiguous or rapidly changing environments • Highly self-motivated and able to work independently as well as provide direction to team and defines what needs to be done

🏖️ Benefits

• Virtual Work opportunity • Opportunity to work and help shape a fast-growing company • Paid Holidays • Paid Leave / Paid Time Off • Parental Leave • EPF • Medical Insurance • Accidental Disability Coverage • Perk Stipend • Stock Options • Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves