Director, Product Management - SFA/CRM

September 12

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SugarCRM

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SugarCRM is the CRM platform that makes the hard things easier. With Sugar, you let the platform do the work.

CRM • Lead Management • Cloud Computing • Sales Force Automation • Contact Management

501 - 1000

💰 Private Equity Round on 2018-08

Description

• Aligning product investments with company growth and retention targets to drive customer value and company success via differentiated capabilities serving mid-market B2B sales and service organizations • Managing and developing a team of product managers into a high-performing group implementing best-in-class product practices • Developing and championing a deep understanding of our customers’ needs through customer interactions, market research, user feedback, analyst input, and competitive analysis • Defining and prioritizing the SFA and CRM product strategy and roadmap • Partnering with UX, Engineering, and Knowledge Management to drive roadmap execution, product definition, and product delivery • Establishing consistent, sustainable customer, partner, and stakeholder input points to steer product direction, feature design, and prioritization • Developing and monitoring product KPIs and metrics which influence future product plans • Alongside other product leaders, continually improving product processes, with particular focus on product discovery, definition, validation, and outcome-driven development • Preparing and presenting company-wide and customer-facing product updates and product evangelism on a regular basis • Supporting go-to-market teams and processes to maximize the customer benefit and revenue impact of product development efforts

Requirements

• 7+ years of experience in product management, with 3+ years as a product leader managing other Product Managers • Prior experience in mid-market B2B software • Deep understanding of CRM including buyer needs, innovation trends, and competitive landscape • Well-rounded business, design, and tech acumen facilitating impactful discussions with customers, sales, analysts, designers, and engineers • Strong product management skills, including product discovery, roadmap, prioritization, negotiation, consensus building, and evangelizing • Demonstrated product ownership background, including product definition, backlog management, writing user stories, leading grooming, and facilitating development • Inspiring presentation style and storytelling • Compelling written and verbal communication skills enabling effective communication with individuals, managers, and executives • Proven experience using data to drive decision making • Solid attention to detail and pride of ownership • Bachelor’s degree or equivalent job experience