Strategic Program Manager - Customer Experience

March 14

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Sunbit

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Sunbit is a technology company that provides a 'pay-over-time' financing solution to help individuals manage the cost of essential services such as auto repair, dental care, eye care, veterinary care, and general healthcare. The company partners with merchants and offers a next-generation credit card solution that enhances the shopping experience without additional fees. Sunbit focuses on making financing accessible and fair, with high approval rates and transparent terms, allowing customers to spread the cost of their purchases over time without late fees or hidden charges. Additionally, Sunbit collaborates with retailers to launch co-branded credit cards that integrate with existing loyalty programs, aiming to boost customer shopping frequency and order value.

dentisty • auto fixed operations • co-branded credit card • healthcare • Stripe

501 - 1000 employees

💳 Fintech

💸 Finance

🛒 Retail

📋 Description

• Sunbit is seeking a highly organized, resourceful, and results-driven Strategic Program Manager to serve as the right-hand partner to the VP, Strategy and Operations. • This role is ideal for someone with a "can-do" attitude who thrives in a fast-paced environment, excels at managing complex projects, and is passionate about driving operational efficiency and business growth. • You will be instrumental in supporting high-impact initiatives across the Customer Experience team, ensuring seamless execution, cross-functional alignment, and measurable success. • This is a unique opportunity to join a high-growth, well-resourced team where your contributions will directly influence the company’s key performance verticals, P&L, and overall customer experience.

🎯 Requirements

• 5+ years of relevant experience in a high-growth fintech/consumer startup environment. • Demonstrated executive presence with the ability to confidently represent Sunbit in high-level discussions with external partners, fostering strong relationships and driving strategic initiatives. • Exceptional organizational skills with the ability to juggle multiple projects, manage competing priorities, and drive execution with minimal oversight. • A strategic thinker who anticipates needs, proactively solves problems, and takes ownership to ensure successful outcomes. • Excellent verbal and written communication skills, with the ability to craft compelling presentations and foster cross-functional collaboration. • A go-getter with a strong sense of accountability, willing to go the extra mile to drive results and see projects through to completion. • Comfortable navigating ambiguity and complexity, with a flexible mindset that thrives in a fast-paced, evolving environment. • Ability to cultivate credibility and trust by working effectively with internal and external stakeholders at all levels. • Strong quantitative and analytical skills, with proficiency in Microsoft Excel and SQL for data analysis, forecasting models, and performance tracking.