Fraud Analytics - Loss Prevention Manager

February 21

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎪 Events

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Sunflower Bank, N.A.

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Sunflower Bank, N. A. is a community-focused bank offering a range of financial services including personal and business banking, wealth management, and lending solutions. The bank is dedicated to investing in communities through community reinvestment, volunteering, and philanthropic efforts. It provides customized financial plans for privately-held businesses and offers specialized services such as treasury management and employee benefits. Sunflower Bank is committed to fostering client success with a relationship-focused approach and offers products like high-yield accounts and home loans. With roots in community service, they aim to support families and businesses, promoting financial growth and stability.

Commercial Banking • Business Banking • SBA Preferred Lending • Personal Banking • Private Banking

1001 - 5000 employees

Founded 1892

🏦 Banking

💸 Finance

👥 B2C

📋 Description

• Responsible for managing all facets of fraud detection investigation and loss prevention. • Manage a team of Fraud & Loss Prevention Analysts, ensuring efficient case management. • Collaborate with internal and external stakeholders, implementing effective fraud loss prevention strategies. • Stay current with new fraudulent activities and threats that may breach the Bank's prevention measures. • Develop and implement efficient processes for intake, triage, and investigation of payment and check fraud. • Monitor and manage the team's workload, ensuring timely and accurate completion of investigations and adherence to service level agreements (SLAs). • Manage investigation of successful and unsuccessful fraud attempts. • Perform fraud detection responsibilities including expert usage of the Automated Monitoring System (AMS) fraud analysis system and evaluate alerts. • Monitor transactions to identify fraudulent activity such as account take over, identity theft, theft and similar other risks. • Collaborate with internal departments to gather and share information, coordinate investigations, and implement appropriate mitigation measures. • Work with IT to manage and maintain fraud analysis models to improve efficiency and effectiveness of company systems. • Establish and maintain relationships with external stakeholders to exchange information and stay ahead of evolving fraud techniques. • Engage with customers to address and resolve escalated fraud-related concerns, providing clear communication and effective resolution strategies. • Stay abreast of industry best practices, emerging fraud trends, and regulatory changes, incorporating them into the team's investigation processes.

🎯 Requirements

• 5+ years experience with FL&P from Banking or Financial Services • Skilled in payment and check fraud investigations • Proven leadership and teambuilding skills • Bachelor’s Degree, preferred, or equivalent work experience of 8 or more years of banking experience with a minimum of 5 years’ experience in fraud risk management and loss prevention. • Extensive experience in fraud management, with a focus on payment and check fraud investigations within the banking or financial services industry. • Proven leadership abilities, with experience in managing and developing a team. • Experience providing support directly to customers. • Must possess strong understanding of the (AMS) Fraud Analytics solution(s) and its capabilities. • Excellent analytical and problem-solving skills, with the ability to interpret complex data, detect patterns, and make informed decisions. • Exceptional communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders at all levels. • Detail-oriented with strong organizational and time management skills to handle multiple priorities and meet deadlines in a fast-paced environment. • Professional certifications related to fraud prevention and investigation, such as Certified Fraud Examiner (CFE), preferred. • Knowledge of relevant industry regulations and compliance frameworks, such as fraud laws, NACHA Rules, Regulation E, Regulation J, FACT Act, the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations. • Spanish bi-lingual preferred. • Due to the sensitive nature of the assigned duties, the ability to maintain discretion and confidentiality are an absolute requirement.

🏖️ Benefits

• 401(k) Plan with 6% Match • Health/Dental/Vision Insurance • Company-paid Life Insurance • Tuition Reimbursement • Fitness Reimbursement • Paid Time Off • Volunteer Leave • Paid Holidays • Plus many more employee perks & incentives!