Remote Support Engineer - Nordics

October 19

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Sungrow Power Supply Co., Ltd.

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Central Inverter • String Inverter • Storage System • PV Solutions • Storage Solutions

10,000+

Description

• First level support of O&M issues, communicate with customer and provide support • GSP system tickets handling for O&M work • Support region service team to Identify problems and develops corrective action plans, and tracing and manage progress • Scheduling and execution of preventive and predictive maintenance with Region service team, and tracing and manage progress • Support RSC manager to manage hotline service partner to avoid SLA violation according to the contract • Ensure that all O&M activities performed at project sites complies with OEM (original equipment manufacturer) requirements and warranties • Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expended on work orders. • Responsible for all required repairs, maintenance, and monitoring of all warranty claims • Manage and monitor the stock of spare parts and spare units on-site. • Apply the stock refill timely. • Manage the subcontractors and monitor their work result. • Follow the applicable local Health and Safety instructions and regulations. • Develop and manage local HSE regulations for site activities. • Review reports from field operation, status, and constructive feedback as Region service team provided. • Support on site activity if need.

Requirements

• Education as Electrical Engineer • Knowledge about PV inverter is a plus • English and local language skills at least on C1 • Driving license is extremely important for the job • Experience dealing with customers in critical situations • Willingness to travel

Benefits

• Opportunities for Career advancement • Bonus payment based on pre-agreed and signed KPI agreements • A multinational team awaits You with lots of european and transeuropean exchange! • Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions • Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!