Learning and Development Consultant - Group Claims

4 days ago

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Sun Life

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10,000+

Description

• Play a crucial role in Sun Life's talent development • Enhance employee knowledge, skillsets, and ability to deliver consistent results • Partnering with Group Claims Organization to leverage claims management best practices • Design and facilitate training, provide coaching, maintain process documentation, and support continuous improvement culture • Lead the Group Claims organization in continuous learning and professional growth • Develop and improve L&D programs, ensuring scalability and effectiveness • Facilitate programs for various audiences, both virtually and in-person • Design innovative self-paced learning opportunities • Conduct root cause analysis to enhance department performance • Develop metrics to track L&D program effectiveness and efficiency • Provide coaching and feedback to address employee progress • Identify and act on opportunities for continuous improvement and process excellence

Requirements

• Extensive knowledge of the claims industry • Experience in claims management best practices • Passion for people, collaboration, and relationship-building • Dynamic facilitation skills for both virtual and in-person settings • Experience providing and receiving feedback and coaching • Ability to influence across various audiences • Strong analytical, problem-solving, and research skills • Excellent communication skills with professional candor • Ability to support change management in a fast-paced environment

Benefits

• Excellent benefits and wellness programs to support well-being – mental, physical, and financial • Generous vacation and sick time • Market-leading paid family, parental and adoption leave • Partially-paid sabbatical program • Medical plans • Company paid life and AD&D insurance as well as disability programs • Retirement and Stock Purchase programs, including a 401(k) plan with an employer-paid match and an employer-funded retirement account • Flexible work environment with a friendly, caring, collaborative, and inclusive culture