Disability and Leave Client Advocate

6 days ago

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Sun Life

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10,000+

Description

• Responsible for the intake and resolution of inquiries, issues, and/or service requests related to employee benefits • Develops and maintains relationships with executives and staff, vendors, and consultants • Masters knowledge of the Client enforce Sun Life benefits • Serves as the point of contact for Sun Life benefit administration • Proactively shares insight and experience of benefit administration with Client’s employees and HR team members • Monitors claims progression through the Sun Life process, answering any status questions • Collaborates with Client and Sun Life to properly implement offsets of benefits where appropriate • Analyzes trends and performs root cause analysis to continuously improve the Client experience

Requirements

• Bachelor’s degree or associate Degree with 2+ years of related work experience • Strong computer skills, basic math skills and excellent data entry skills • Superior written and oral communication skills, including the ability to confidently present complex information in a clear and compelling manner • Experience administering leave and benefit management programs • A general understanding of the leave of absence process, including eligibility requirements, documentation • Flexibility, adaptability and the ability to pitch in and support the team's work at all times • Thorough understanding of contract provisions and administrative policies and procedures • Ability to work successfully with a diverse range of people and handle difficult customer service situations • A strong understanding of systems and technology, including proficiency in Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook • Ability and deep understanding of developing and utilizing reports and/or dashboards to inform the client on trends while supporting benefit administration • Ability to influence the horizontal process and influence the owners of each part of the process • Demonstrated ability to work independently, take initiative, and adapt to changing Client needs

Benefits

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time • Market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans • Company paid life and AD&D insurance as well as disability programs and more • Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account • A flexible work environment with a friendly, caring, collaborative and inclusive culture