Customer Success Intern

September 11

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Super.com

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Helping people spend less, save more, and build credit.

Hotel Booking • Travel Bookings • Artificial Intelligence • Fintech • Ecommerce

201 - 500

Description

• You will put your theoretical knowledge and education to the test as you assist our Operations team in tackling several critical customer success and operational challenges/projects across the organization. • You will play a pivotal role in enhancing customer satisfaction by improving processes, adeptly resolving escalated customer issues, leveraging our advanced technology tools, and conducting comprehensive analyses to assess and improve the performance of our customer service agents. • You'll analyze customer service data and journeys to improve agent response processes and deliver more positive CX. • You will refine our knowledge base and FAQs, analyzing data, language, and customer feedback to improve clarity, effectiveness, and alignment with Super.com's unique voice. Your insights will directly inform strategies to enhance customer perception and strengthen our brand identity. • You'll be analyzing Customer Satisfaction (CSAT) metrics and delving into detailed reporting and analysis. Your focus will be on identifying key trends and extracting actionable insights that drive customer satisfaction. Additionally, you'll review and interpret customer feedback and reviews, integrating these perspectives to further refine our strategies and enhance overall customer satisfaction. • You'll identify and evaluate opportunities where AI and automation can elevate the customer experience. • Manage and analyze social media and review sites, gathering data on customer sentiment. Assist in reporting customer data and implementing findings to enhance our customer communication

Requirements

• Educational Background: You are currently enrolled in college or university, pursuing a degree in Business, Commerce, or Data Analytics. • Customer-Centric Mindset: You have a profound understanding of customer lifecycle management and a passion for delivering top-notch service. Your customer-first approach is backed by substantial customer service experience. • Analytical Thinker: You possess an analytical mindset, constantly thinking in solutions. Your approach to problem-solving is grounded in data and logic. • Exceptional Communication Skills: With strong writing and communication abilities, you will be heavily involved in drafting customer communications. Your skills enable you to convey complex ideas clearly and persuasively, ensuring our message resonates with customers. • Versatility and Agility: You have experience in dynamic environments, adeptly managing multiple priorities at once. • High Performer: You strive for excellence in everything you do. You are meticulous in your work, with a thorough approach to research and a proactive attitude.

Benefits

• Compensation: We pay our Interns top-of-market • $300 one-time home office set up allowance • $25/week UberEats allowance on Fridays • $300/Term Learning and Development allowance • $120/ Term Fitness/Wellness allowance • Top Talent: work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber and more. • Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work.