Superduper.io
Superduper. io is a company that likely focuses on providing solutions or services related to contact management, recruitment, or career opportunities. The mention of 'Careers' indicates that they may have features or services that assist individuals in finding jobs or companies in managing their hiring processes.
AI • Agents • MLOps • GenAI • RAG
Customer Support Agent - iGaming
February 22
Superduper.io
Superduper. io is a company that likely focuses on providing solutions or services related to contact management, recruitment, or career opportunities. The mention of 'Careers' indicates that they may have features or services that assist individuals in finding jobs or companies in managing their hiring processes.
AI • Agents • MLOps • GenAI • RAG
📋 Description
• We are an innovative iGaming company offering a comprehensive suite of crypto-focused products, including sportsbook and casino experiences. • Reporting directly to the CS Team Leader, you will be the first point of contact for our customers, delivering exceptional service via live chat. • The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to thrive in a fast-paced remote environment. • You will play a key role in building trust, resolving queries efficiently, and ensuring customers have an exceptional experience on our platform. • As this is a fully remote role, the successful candidate must also demonstrate strong self-motivation, excellent time management skills, and the ability to collaborate effectively.
🎯 Requirements
• Previous experience in a customer service role, ideally in live chat support. • Strong written and verbal communication skills. • Proficiency in using customer service tools and CRM platforms. • Experience in handling customer inquiries in a fast-paced environment. • Excellent problem-solving and critical-thinking abilities. • Ability to handle difficult situations with professionalism and empathy. • Strong time management and multitasking skills. • Proficient in virtual collaboration tools (e.g., Slack, Zoom, Microsoft Teams). • Ability to work independently in a remote environment, demonstrating strong self-motivation and accountability. • Previous experience in iGaming or online betting platforms. • Knowledge of account verification processes and fraud detection. • Familiarity with cryptocurrencies and blockchain technology.
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