Account Manager, Mid-Market

January 18

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Superhuman

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Superhuman is the most productive email app ever made, utilizing AI to enhance email productivity. It helps users collaborate faster, save time, and reduce email anxiety. Designed for teams using Gmail or Outlook, Superhuman offers AI-powered features like automatic email triage, calendar integration, and email response timing to maximize efficiency. The tool enables users to draft emails at speed, prioritize inbox content effectively, and follow up seamlessly. Leveraging AI, Superhuman also personalizes email tones and automates typing tasks, facilitating swift and coherent communication for businesses.

SaaS

51 - 200 employees

Founded 2014

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

📋 Description

• The primary goal of the Account Manager (AM) is to drive revenue growth in our contracted Superhuman customers. • You’ll be responsible for planning, testing new strategies and forecasting accurately in your book of business. • You’ll build strong relationships with Superhuman customers, identify new use cases, deeply understand customer motivations and create tangible value in your accounts. • Own the relationships a book of business of 100+ mid-market accounts. • Create a comprehensive and strategic account plan for each fiscal quarter. • Forecast your monthly, quarterly, and annual sales attainment accurately. • Exceed sales quota. • Help customers achieve their strategic goals by uncovering customer pain points, mapping custom solutions to alleviate their pains, teaching industry insights & email productivity best practices, communicating ROI, multithreading across the key influencers and decision-makers, and closing annual and multi-year deals. • Partner closely with Customer Success Managers (CSMs) to conduct consistent value reviews with customers, identify potential areas of expansion in key accounts, get Superhuman in the hands of key personas at target accounts, and drive activation and engagement. • Develop deep customer insights and competitive knowledge to ensure Superhuman provides remarkable quality and creates delight during every step of the customer journey. • Maintain a deep understanding of the Superhuman product and the productivity industry to drive customer engagement and meet your customer’s business objectives; keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing teams. • Nurture customer decision-maker relationships and become a trusted advisor. • Be intellectually curious, creative, collaborative, team-oriented, honest, and seek to improve by 1%+ every day with a growth mindset.

🎯 Requirements

• Experience: You have 1+ years of experience as an account manager in a seat-based SAAS organization and 3-5 years of experience selling SAAS. • Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise. • Excellent Communicator: You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment. • Relationship Builder: You place a high value on building strong relationships internally and externally. • Growth Mindset: You embrace challenges, welcome feedback, and believe you and others can always grow. • Start-to-Finish Ownership: You act with 100% responsibility for your outcomes as well as the outcomes of the company. • Cares deeply, challenges directly: You discuss and debate ideas openly. • Bias to action: Speed matters. You take rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth. • Location: We're open to you joining us in our San Francisco office or from a home office anywhere in the US or Canada.

🏖️ Benefits

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents. • Voluntary insurance: short-term disability, long-term disability, and life insurance. • 401(k) plan (we match 75 cents per dollar, up to 4% of your salary). • Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools. • Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year. • 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break. • Generous parental, caregiver, healthcare, and compassionate leave policies. • $3000 per year towards your professional development. • Free access to Calm and Aaptiv. • Allyship education program to help build your best self. • Custom MacBook Pro. • $1000 budget for workstation setup. • $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up! • Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.