Technical Implementation Manager

3 days ago

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Supermove

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Description

• You will rewrite a massive industry with 10000s of businesses • You will be introducing technology to the moving industry, an industry previously untouched by software. • By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world. • We accompany our customers every step of the way from the moment they partner with us to the end of their journey. • You will likely determine the fate of our company. • As one of Supermove's technical implementation managers, you will scale our product to thousands of companies. • You will work with a smart and action-oriented team. • As a part of our Customer Success team, you will actively manage and drive successful implementations across a portfolio of moving companies and play a key role in deploying our software.

Requirements

• You truly believe in our vision • 3+ years of experience in a customer-facing technical role • Experience with SaaS implementations and proficiency in managing multiple projects at once. • Proficiency with Excel and strong general technical/data savviness. • Experience working with APIs and basic integration tools like Zapier. • Familiarity with project management and collaboration tools to manage customer onboarding and internal collaboration. • Proven ability to communicate effectively with both technical and non-technical stakeholders. • Experience with SQL or database querying to assist in troubleshooting and reporting. • Familiarity with agile methodologies and iterative development processes. • Prior experience in customer onboarding in SaaS environments is a plus.

Benefits

• Market comp • medical • vision • dental • Remote work environment.