SuperProcure
SuperProcure is a comprehensive logistics management platform specializing in freight sourcing, shipment tracking, and transportation management solutions. It empowers various industries, particularly in managing and optimizing logistics operations with a focus on transparency and cost efficiency. The platform provides tools for automating vendor allocation, monitoring deliveries in real-time, and streamlining freight accounting processes to enhance operational efficiency and collaboration across supply chain stakeholders.
Logistics • Transport Management System • Procurement Management • Freight Negotiation • vendor Management
51 - 200 employees
Founded 2017
💰 Seed Round on 2021-03
Customer Support - Trainee
February 14
SuperProcure
SuperProcure is a comprehensive logistics management platform specializing in freight sourcing, shipment tracking, and transportation management solutions. It empowers various industries, particularly in managing and optimizing logistics operations with a focus on transparency and cost efficiency. The platform provides tools for automating vendor allocation, monitoring deliveries in real-time, and streamlining freight accounting processes to enhance operational efficiency and collaboration across supply chain stakeholders.
Logistics • Transport Management System • Procurement Management • Freight Negotiation • vendor Management
51 - 200 employees
Founded 2017
💰 Seed Round on 2021-03
📋 Description
• Monitor and provide prompt assistance to clients via various communication channels, including phone, email, and live chat. • Troubleshoot & provide step-by-step instructions or solutions to resolve client tickets. • Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution. • Guide clients in the effective use of SP digital logistics platform, addressing inquiries related to account setup, navigation, features, and functionalities. • Monitor user adoption and clients KPI adherence across the platform. • Proactively engage users through review meetings to drive product adoption & driver value. • Continuously strive to enhance the client experience by identifying opportunities for process improvements. • Implement strategies for enhancing user engagement and satisfaction. • Foster a positive user experience by providing timely and effective support. • Configure user accounts in the system based on individual requirements. • Ensure accurate and seamless onboarding processes for new users. • Collaborate with cross-functional teams to address user configuration needs. • Assist in the creation of support documentation and tutorials to empower clients in self-service troubleshooting and onboarding. • Conduct comprehensive user training sessions via phone calls and emails. • Facilitate a smooth onboarding process, ensuring users have necessary knowledge and resources. • Respond promptly to user inquiries, providing clear and concise guidance. • Monitor user adoption levels and identify areas for improvement. • Generate reports on user engagement, identifying gaps and proposing solutions. • Collaborate with internal teams to implement strategies for improving user adoption. • Maintain accurate and detailed records of client interactions and inquiries. • Collaborate with cross-functional teams, including product development and sales, to communicate client feedback and contribute to product enhancements. • Stay updated on product updates, industry trends, and best practices to provide informed assistance and support to clients. • Foster good relations with customers to maintain product ratings and referral for new clients. • Identify growth opportunities for further digitalisation at existing clients.
🎯 Requirements
• Bachelor's degree in engineering, business administration, logistics, supply chain management, or a related field preferred. • Good in Excel and/or Presentation. • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical clients. • Strong problem-solving abilities and a proactive approach to resolving client issues and inquiries. • Any past experience with basic technical troubleshooting, logistics software, CRM tools, help desk, similar client facing role, is a plus. • Willingness to work flexible hours as needed to support client business needs.
Apply NowDiscover 90,000+ Remote Jobs!
Join now to unlock all job opportunities.
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.